Returns & Exchanges
Bug-A-Salt Canada offers a 30-day return policy for unused products in their original packaging to ensure you are completely satisfied with your pest control experience. If your item is defective or damaged upon arrival, we provide a full exchange or refund to protect your home pest defense investment.
Initiate Your Request
Contact our Canadian support team via email with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the Bug-A-Salt device in its original retail box, ensuring all safety manuals and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label and drop off the package at any authorized carrier location across Canada; please retain your tracking number for reference.
Refund Processing
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing